Online Services

Wireless Banking and Bill Pay FAQs

1. Is there a fee to use Wireless Banking & Bill Pay?
   No. Wireless Banking & Bill Pay is free of charge. 
   
   
2. What services does Wireless Banking & Bill Pay include?
   Wireless Banking & Bill Pay includes the following services:
   • Account Summaries
   • Account Transaction History
   • Transfers
   • View due bills (eBills)
   • Pay Bills
   • View Pending Bill Payments
   • Cancel Pending Bill Payments
   • View Bill Payment Histories 
     
     
3. How do I access Wireless Banking & Bill Pay?
   In order to access Wireless Banking & Bill Pay, you need Premier America Home Banking access (a valid Account Number and Password/PIN) and a wireless device with an Internet connection. Simply enter the Wireless Banking & Bill Pay URL - wireless.premier.org - into the browser of your Internet-enabled wireless device and then log in using your Premier America Home Banking Account Number and Password/PIN. 
   
   
4. Who is Premier America's wireless application service provider for Wireless Banking & Bill Pay?
   MShift powers our Wireless Banking & Bill Pay. For more information on MShift, visit their web site at www.mshift.com. 
   
   
5. Which mobile devices are supported?
   You can access Wireless Banking & Bill Pay from any Internet-enabled cell phone (such as WAP phones), iPhone, PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection. 
   
   
6. How does Wireless Banking & Bill Pay handle Security?
   Our Wireless Banking & Bill Pay is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift's Servers and Premier America's web servers is encrypted using the Secure Socket Layer (SSL). 
   
   
7. What happens if I get locked out of Wireless Banking & Bill Pay?
   As with Premier America Home Banking, you must contact us to reset your password.
   
   Can I use Wireless Banking & Bill Pay if I don't have a Premier America account?
   No. You must have a Premier America Home Banking Account Number and Password in order to use our Wireless Banking & Bill Pay. 
   
   
8. How does Wireless Enhanced Login Security work?
   A wireless user will share a similar experience as a Home Banking user on a PC: 
   • You will need to first complete initial setup of Enhanced Login Security on your PC, before you can use our Wireless Banking & Bill Pay site.
   • You will receive the Challenge Questions prompt on your wireless device, and will be able to supply the answers via wireless.
   • You will have an option to "Add/Remove Extra Security" to/from your wireless device. This menu will show up on the wireless accounts summary page. If you choose to "Add Extra Security" to your wireless device, you will no longer be prompted to answer the challenge questions when you log on to your account using the particular registered wireless device. 
     

Pocket PC Device

1. I am able to view the home page of Premier America Wireless Banking & Bill Pay on my Pocket PC, but when I attempt to log in I get an error message.
   

   When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:

   "Unable to establish secure connection"

   Microsoft Pocket Internet Explorer may issue either of the following error messages:

   "The page you are looking for cannot be found", or
   "Unable to establish secure connection"

   To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:

   microsoft.com/downloads/details

   Download the needed file, then synchronize your pocket PC.
   

PalmOne Handhelds

1. How do I access Wireless Banking & Bill Pay on my Palm?
   First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access our Wireless Banking & Bill Pay by simply entering the following URL in your browser: wireless.premier.org 
   

RIM Blackberry Phones

1. How do I access Wireless Banking & Bill Pay on my RIM Blackberry Pager?
   You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: wireless.premier.org. 
   
   
2. Why am I unable to log in using my Blackberry phone?
   Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites. 
   
   
3. When I attempt to go to wireless.premier.org, I get an error message.
   

   You may get the message:

   "Access Denied: Insecure SSL Request"

   When clicking on More Info, you may also receive the following message:

   "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

   If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
   

Mobile Phones

1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn't it accept my log-in information?
   Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters. 
   
   
2. Why can't I see the first few transactions of my account history?
   Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information. 
   
   
3. How do I know if my phone is web-enabled?
   If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone's main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated. 
   

Mobile Phone Carrier FAQs & Tutorial Links

Sprint PCS: Sprint PCS Phone User Guides & Tutorials

Verizon Wireless: Verizon Wireless Mobile Web Information

AT&T/Cingular Wireless: AT&T/Cingular Wireless Internet Common Questions
 
T-Mobile - T-Mobile: TMobile wireless web information