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Online Services

Enhanced Login Security

(the way we protect your accounts online)

Your online security has always been a top priority for Premier America. Your online banking experience includes Enhanced Login Security (known in the online security industry as Multifactor Authentication) to further help protect you from account takeovers and identity theft. 
 
What is Enhanced Login Security? Enhanced Login Security is superior security technology that protects your accounts from unauthorized access by strengthening the security of your online banking session. When you login to your internet banking session you can have peace of mind. Powered by the best-of breed technology, Enhanced Login Security protects against online fraud by providing an additional authentication ‘factor’ beyond your username and password used today through the use of either a one-time access code or by recognizing your computer or mobile device. Enhanced Login Security will:
 
  • Defend against identity theft and fraud
  • Add security to any computer, wherever you are
  • Provide a quick and easy one-time set up process
     
When will I know that Enhanced Login Security is set for my accounts? You will be prompted to set up extra login security when you access your online banking session. You can set up how you want to receive a one-time passcode from the options that are available to you, then you're all set. You can receive this one-time access code by phone, text message, or email.

How will it affect my online banking experience? Once you are set up, and if you have selected to have your computer or mobile device "remembered", the next time you login it will be business as usual, the rest of your online banking experience will remain exactly the same.
 
Can I access my account from computers at my home, my office or on the road? Enhanced Login Security identifies you as the true “owner” of your accounts by recognizing not only your password but your computer or mobile device as well. If we don’t recognize your computer or device – you’ve logged in from a public computer or device you haven’t used before, for example – we’ll ask you to select how you want to receive a unique one-time access code. You can receive this one-time access code by:
 
  • Phone
  • Text message
  • Email

You will then be asked to enter that code as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you’ll be protected from whatever computer you're using, whether you're at home or on the go.


How It Works

Enhanced Login Security works by placing a non-invasive, non-tracking cookie on the browser of computers you use regularly. The cookie is encrypted and contains no externally identifiable information about you or your accounts. When you log in, our Online Banking system verifies your member number and password and checks for the presence of the cookie. 
 
If we don’t recognize your computer or mobile device – say you’ve logged in from a public computer or a device you haven’t used before – we’ll prompt you to choose how you want to receive the access code. Then enter the unique code to access your accounts securely.
 
Premier America recommends you install the cookie only on the computers you use regularly and trust, such as your home or work computers. We urge you not to place the cookie on the browser of any public or shared PC (such as one at a school, library, or Internet café). But if you do, don't worry, all you have to do is clear the cache (delete the cookies) from that computer. And if you aren't sure how or forgot to clear the cache, simply call a Member Services Specialist at 800-772-4000. A Specialist will be happy to help. 


Additional FAQS
 
How does Enhanced Login Security work for mobile banking?
Enhanced Login Security for Mobile Banking will either prompt you to retrieve (via Text) and enter a one-time passcode or you can select a link to answer challenge questions. Note:  Mobile banking does not support one-time passcodes retrieved via Phone call or email because the mobile banking session ends once you switch over to your email or phone function. Receiving Text messages does not impact the mobile banking session and allows it to stay open while you receive the Text one-time passcode.
 
What happens if I log in from an unregistered mobile device?
If you previously set up (from a personal computer) the option to receive one-time passcodes via Text, you will be prompted to enter a one-time passcode (via Text). Or you can select a link in order to answer challenge questions. If you did not previously set up (from a personal computer) the option to receive one-time passcodes via Text, you will be prompted to answer challenge questions.
 
 
Questions? Our Member Services Specialists will also be happy to answer any questions you may have.
Simply call 800-772-4000.

Rest assured that Premier America is here to serve you. We will work hard to keep your personal information confidential so that you may continue to enjoy the convenience of our free online services.
 
Equal Housing Lender
NCUA
Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including online banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.