Online Services

eStatements FAQs

What is an eStatement?
eStatements are electronic versions of paper statements, accessible via Home Banking.

What is the cost of eStatements?
eStatements are FREE!

What are the benefits of eStatements?
In addition to the availability of eStatements at no charge, you will find that your eStatements are virtually identical to your paper statements. Some of the other benefits include:

• Your Smart Savings Account earns 5% APY on balances $5 to $500 and 1% on balances over $500.01 with eStatements.
• Your eStatements will be available to you days sooner than paper statements.
• You can access and print up to 18 months of statements.
• Your account information is password protected and secure.
• Shredding paper statements will become a thing of the past.
• eStatements are accessible while traveling, as long as you have Internet access.
• eStatements help us reduce printing and mailing costs, which will benefit you as a member-owner of the Credit Union.

Will I continue to receive paper statements if I sign up for eStatements?
Paper statements will no longer be mailed once you've signed up for eStatements. eStatements help the Credit Union reduce printing and mailing expenses, which will benefit you as a member-owner of the Credit Union.

What if I need a printed copy of my statement?
You may either print your eStatement from your browser or order a paper statement. To order a paper statement, send us an email from within Home Banking or call our Member Service Specialists at 800-772-4000 or 818-772-4000. If your statement is not currently available in electronic format, there will be no charge. If it is currently available to you in electronic format, there is a $5.00 charge.

Is there a fee if I want to keep getting my paper statements instead of eStatements?
There is currently no fee to receive paper statements, but you may not receive both paper statements and eStatements.

How often will I get my eStatement?
eStatements cycle at the same frequency (monthly or quarterly) as paper statements.

When will I get my eStatement?
eStatements are generally available by the 3rd business day of the month. You will have access to your eStatement days sooner than you would a paper statement arriving through the U.S. mail.

How will I know when my eStatement is available?
We will send an email notification to the email address on file letting you know that your eStatement is available.

Can I receive the email notification for my eStatement at more than one email address?
At this time we are able to send the email notification to only one email address.

What if my email box is full, I have blocked email from premier.org or Premier America does not have my current email address on file?
We are required by law to provide you with notification that your eStatement is available. If the email notification we send to you is returned as "Undeliverable," for whatever reason, then we will attempt to notify you via U.S. mail. Please be aware that we will also assess a "Courtesy Paper Notice Fee" of $1.50 for each month we must send a paper notification; therefore, we urge you to provide us with an active and valid email address. Just log in to Home Banking and enter your email address on the "User Options" screen.

Where is my eStatement located?
You can access and view your eStatement by logging into Home Banking and clicking on the "eStatements" button. New to Home Banking? No sign-up is required - just enter your Member ID and PIN!

How long will my eStatements be available to view within Home Banking?
eStatements will be available for a rolling period of 18 months.

Are eStatements secure?
eStatements are secure because they are only available within Home Banking. You will need your Member ID and PIN to log into Home Banking. For more information on Home Banking security, please visit our "Home Banking Guarantee" link, located on the Home page by clicking on "Online Services" button,  then "Home Banking" and then "Home Banking Guarantee"; also, visit the "Security" link located on the lower navigation bar on the Home page.

Will you ever email my eStatement to me?
To ensure the privacy, security and confidentiality of your account information, we do not email the actual eStatement. We will only send you a notification that it is available.

How do I enroll for eStatements?
Log in to Home Banking then click on "eStatments".  You will be asked to read and agree to the terms and conditions.

What if I want to get eStatements for more than one account?
For each account, log in to Home Banking under that account number and provide a valid and active email address, via "User Options" within Home Banking. Then, you can enroll for eStatements by clicking on the "eStatements" button.

Does the eStatement have the same information as Home Banking?
The eStatement is not meant to replace or be a substitute for the information in Home Banking. Just like your paper statement, the eStatement will include all account activity and transactions that occurred on your account during the previous calendar month or quarter. The eStatement provides summary data as well as groupings by transaction type.

How do I view checks cleared from my eStatement?
Although you can't view check images directly from your eStatement, images of cleared checks can still be viewed within Home Banking, by clicking on the check number links in your "Account History" detail of the "Account Access/Account Summary" page.

I already check my account online using Home Banking. I don't want/need paper statements or eStatements. Please stop sending me either one.
We are required by law to provide a periodic statement (monthly or quarterly) with applicable regulatory disclosures. When you are enrolled for eStatements, we can stop sending you paper statements.

TROUBLESHOOTING

I signed up for eStatements, but I have not received an email notice yet. Why?
Log in to Home Banking and verify, on the "User Options" screen, that the email address shown is valid and active. You can then expect to receive an email notification by the 3rd business day of the following month or quarter, depending on your account activity cycle.

I changed my email address. How do I make sure I will be notified when my eStatement is ready?
Log in to Home Banking and provide your new email address on the "User Options" screen.

I have a question/dispute about a transaction on my eStatement. What do I do?
Write us at the address shown on the front of your statement or telephone us as soon as you think your statement is wrong, or if you need more information about a transaction on the statement or receipt. We must hear from you no later than 60 days after we made available to you the first statement on which the error or problem appeared. In your letter, you should give us the following information:

• Your name and account number.
• The dollar amount and date of the suspected error.
• Describe the error or the transaction you are unsure about, and explain why you believe there is an error or why you need more information.

When I click on the eStatement link in Home Banking, I get an error message (nothing happens; I can't view the screen). What's wrong?
You will need to ensure that you are using a recommended Internet browser and verify that your browser settings are correct. For browser and setting information, at the top of Premier America's Home Page, click on "Online Services" button, then Home Banking, then "Recommended Browsers".

My statement doesn't print correctly (page breaks are wrong or extra blank pages are included).
Different internet browsers (eg., Internet Explorer, Netscape Navigator, AOL) and browser versions will affect how statements will print, and such browser limitations are not within our control.

I just want to print my coupon for mailing my payment.
Click on the "Printer Friendly Coupon" link on your eStatement. Better yet, you can make your payment by using either the Account Transfer, Scheduled Transfer or Bill Pay features within Home Banking.