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eStatements FAQs

 

What are the benefits of eStatements?
In addition to the availability of eStatements at no charge, eStatements are identical to paper statements. Some of the other benefits include:
  • eStatements are available faster than paper statements.
  • Access and print at least 18 months of eStatements.
  • The quarterly newsletter, important notices and promotional notices are available by clicking on “PDF Notices” under the Account History page.
  • Account information is password protected and secure.
  • Shredding paper statements will become a thing of the past.
  • They are accessible while traveling.
  • They reduce printing and mailing costs, which will benefit member-owners of the Credit Union with lower fees and loan rates as well as higher saving rates.
 
Q. What if I need a printed copy of my statement and I'm enrolled in eStatements?
A. You may either print your eStatement from your browser or order a paper statement. To order a paper statement, send us an email from within Internet Banking or call our Member Service Specialists. If your statement is not currently available in electronic format, there will be no charge. If it is currently available to you in electronic format, there is a $5.00 charge.

What if my email box is full, I have blocked email from premier.org or Premier America does not have my current email address on file?
We are required by law to provide a notification that the eStatement is available. A current email address is strongly recommended. To provide an active and valid email address, log in to Internet Banking and enter your email address on the "User Options" screen.
 
Q. Where is my eStatement located?
A. You can view and print and view your eStatement by accessing Internet Banking and clicking on the "eStatements" button on the blue bar.

Q. How long will my eStatements be available to view within Internet Banking?
A. eStatements will be available for a rolling period of 18 months.

Q. Are eStatements secure?
A. eStatements are secure because they are only available within Internet Banking. You will need your login credentials (password and user Id) to log into Internet Banking. For more information visit the "Security" link located on the lower navigation bar on the home page.

Q. How do I enroll or de-enroll from eStatements?
A. You can enroll or de-enroll from eStatements via Internet Banking by clicking on the "eStatements" button and following the prompts. If you de-enroll be sure to save or print a copy of your eStatements for your records because once you are de-enrolled, you will no longer have access to your archived eStatements. If you change your mind and decide to re-enroll for eStatements at any time, your archived eStatements will once again be available.

 

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Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including internet banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.