ATM & Branch Locator

 

 

Miscellaneous

 

Popmoney - Frequently Asked Questions

Will my account information be shared?
No. Your account information, and the account information of your recipient, will always remain confidential. Your recipient will see your first name, last name, the message you wrote for the payment, and your email address or mobile phone number, depending on how you sent the payment.

Why am I asked to verify my email address?
Popmoney enables anyone to send you money using your email address. To ensure you receive these payments, we need you to register and verify your email address. In addition, we’ll inform you when your payment is processed, when your recipient has deposited the payment, and if any changes are made to your Popmoney profile. We will also inform you in the unlikely event that your payment fails.

Why am I asked to provide my mobile phone number and verify it?
Popmoney enables anyone to send you money using your mobile phone number. To ensure you receive these payments, we need you to register and verify your mobile phone number. In addition, for your protection we may send you a text message with a verification code to your mobile phone when you send money.

What are the different ways I can send money to someone? 
  • Email address: your contact will receive an email message with instructions on how to deposit the payment directly into their account.
  • Mobile phone number: your contact will receive a text message with instructions on how to deposit the payment directly into their account. You may want to consider a different option of payment if the recipient cannot receive or pays extra to receive text messages.
  • Account information (routing and account number): the payment will be directly deposited into the contact’s account.

What are the advantages of the different methods to send money?

  • The advantage of sending money to an email address or mobile phone is that there isn't a need for the recipient to provide their account information to you. Additionally, the recipient may be able to enroll in automatic deposit, which means payments made to the recipient email address or mobile phone number will be directly deposited into their account.
  • The advantage of sending money to an account is that the funds will be directly deposited into the recipient's account; the recipient does not have to take any action to complete the payment. However, the recipient is required to share his/her account information with you.

Are there fees associated with the service?
There are no fees associated with each Popmoney transaction. You may be charged per text message by your wireless provider. Please check your wireless plan before you begin using the service.

Should I contact the recipient to inform them a payment is coming?
It is not necessary, but is probably a good idea for the first payment to alert your recipient they will be receiving a payment from you through the Popmoney service.

Why don't I see all my accounts?
Occasionally, for your protection, we may need to suspend your ability to send and receive money from one or more of your accounts. Please contact us at 1-800-772-4000.

Why can't I send money during the weekend or on a holiday?
Popmoney payments are sent through the Automated Clearing House ("ACH") network. ACH transactions are not processed on weekends or federal holidays. Please click the calendar icon within the Popmoney service to view available send dates.

What is the cut-off time to submit a transaction?
The cut-off time for submitting a Standard 3 Business Day transaction is 10:00 p.m. PT each Business Day. The cut-off time for submitting a Next Day transaction is 5:00 p.m. PT each Business Day. Standard 3 Business and Next Day transactions submitted after the cut-off times or on weekends or holidays will be processed on our next Business Day. A Business Day is every calendar day except for Saturdays, Sundays, and bank holidays.

What is the cut-off time to change or delete upcoming transactions?
The cut-off time to change or delete an upcoming Standard 3 Business Day transaction is 10:00 p.m. Pacific Time the previous Business Day prior to the send date. The cut-off time to change or delete an upcoming Next Day transaction is 5:00 p.m. Pacific Time the Business Day prior to the send date.

When will the funds be available to the recipient?
 
If you send money to an email address or mobile phone number, the recipient must provide their account information before the payment will be deposited. If the recipient has automatic deposit enabled, then the payment will be deposited into their account as soon as their financial institution receives the funds. This may take up to 3 Business Days.

What is Standard Delivery?
Standard delivery is 3 Business Days. Please note: Weeks that contain federal holidays will extend this timetable. For payments to an account, we will deposit the payment into the contact account within 3 Business Days. For payments to an email address or mobile phone number, we will notify the recipient of the payment on the send date. Contacts with automatic deposit enabled will see the payment in their account in 3 Business Days. Contacts without automatic deposit enabled cannot receive the payment until they provide their account information; once provided, the payment will be deposited into the designated account within 1 to 3 Business Days.

What is a recurring payment plan and how does it work?
A recurring payment plan allows you to repeat a payment based on your specified frequency and duration. To set up a recurring payment plan, schedule a payment as usual, and then select Make this a Recurring Payment. You will be asked how frequently to send this payment and for what duration. To view your scheduled recurring payment plans select "Scheduled Payments." Please note that if a payment of a recurring payment plan falls on a holiday or a weekend, we will send the payment on the prior Business Day.

Why should I include a personal message to the recipient?
A personal message gives the contact the confidence that she/he is receiving the payment from someone they know. It also communicates the purpose of the payment to the contact.

What is the maximum transaction amount I can make via Popmoney?
The maximum daily amount allowed for Popmoney transactions is the current available balance in the source account up to the daily limit listed in your agreement with us, whichever is less. This includes any single transaction or the total amount outstanding or "in process." For additional information, see below:
 
Standard 3 Business Days To Account (3rd Party), Mobile Phone or email Address      
  Per Transaction Limit $5,000
  Daily Limit $5,000
  Outstanding Limit $5,000
  Monthly (rolling 30-day period) Limit $10,000
   
Next Business Day To Account (3rd Party), Mobile Phone or email Address
  Transaction Limit $2,000
  Daily Limit $2,000
  Outstanding Limit $2,000
  Monthly (rolling 30-day period) Limit $5,000


Can I cancel a payment?
For the sender, the cut-off time to change or delete an upcoming Standard 3 Business Day transaction is 10:00 p.m. Pacific Time the previous Business Day prior to the send date. The cut-off time to change or delete an upcoming Next Day transaction is 5:00 p.m. Pacific Time the Business Day prior to the send date. 

For the recipient, you may cancel a payment anytime before or on the send date. We will notify your contact if you cancel the payment on the send date.

Why don't I see a payment that I'm expecting?
To see a payment you are expecting, you must register in our Online Banking Popmoney service and verify the email address or mobile phone number to which a payment notification is sent. Please click Preferences, and register and verify any email address or mobile phone number at which you have received a payment notification once you are logged in to your accounts. If you feel the payment has been sent to the incorrect email address or mobile phone number, please contact the sender immediately.

Why am I asked to verify my mobile phone number to deposit a payment sent to my email address?
The sender provided your mobile phone number when she/he scheduled the payment; as a security precaution, you will need to verify access to this mobile phone number in order to deposit your payment.

What if the sender has provided the wrong mobile phone number, or cannot receive text messages?
Please call the sender to have them edit the mobile phone number; the sender can edit the mobile phone number to the correct one by clicking Activity and editing the payment within their Popmoney service of their Online Banking service or at www.Popmoney.com. Do not attempt to deposit this payment. We will return the funds to the sender if you are unable to verify access to the mobile phone.

Why didn't automatic deposit work for an incoming payment?

  • The payment was sent to an email address or mobile phone number that was not currently registered to your profile. In Online Banking, select Preferences, and register and verify any email address or mobile phone number at which you have received a payment notification.
  • Occasionally, as a security precaution, we require the sender to provide us with your mobile phone number when she/he schedules the payment; you need to verify access to this mobile phone number to deposit the payment.


What happens when a payment expires?

The recipient has 10 days from the send date to deposit the payment, after which the payment expires. When this occurs, the funds are returned to the sender's account.

What are the different payment statuses?
Below is a list of the possible payment statuses and their definitions:

  • On Hold: For your protection, we have placed a hold on the payment. The payment will be cancelled in 1 Business Day unless you call a member service representative at 1-800-772-4000 to remove the hold.
  • Pending: We notified your contact of this payment. The funds will be withdrawn from your account tomorrow.
  • In Progress: We have notified the contact and are currently processing the payment. Please view payment details for more information. If this is a payment you received, then you have successfully initiated the deposit of the payment, but the funds are still en route and will not be available in your account.
  • Cancelled: The payment was cancelled per your request.
  • Failed: A payment may fail due to one of the following reasons:
    • There are insufficient funds in the account to cover the amount of the payment.
    • The contact is unable to validate access to the mobile phone as provided by you.
    • We are unable to deposit the funds into the contact's account.
    • If this is a payment you received, then the payment may fail because we are unable to deposit the payment into your account or you were unable to verify the mobile phone number as provided by the sender.
  • Stopped: The payment was stopped per your request and the funds are returned to your account. If this is a payment you have received, then this payment was stopped by the sender.
  • Expired: The contact has 10 days from the send date to deposit the payment, after which the payment expires and the funds will be returned to your account.
  • Completed: The payment has successfully been deposited into the recipient account. If this is a payment you received, then the payment has successfully been deposited into your account.


Why did my transaction fail?

A payment may fail due to one of the following reasons:

  • There are insufficient funds in the account to cover the amount of the payment.
  • The recipient is unable to validate access to the mobile phone as provided by you.
  • We are unable to deposit the funds into the recipient's account.


When can I stop a payment that I've sent?
You may stop a payment any time after the send date provided the payment has not been deposited into the recipient's account. To stop a payment, go to Activity and click the Stop Payment button. You will not see the Stop Payment button when the option is no longer available.

Where do I view and edit future-dated payments and recurring payment plans?
To view or edit future-dated payments and recurring payment plans, click Scheduled Payments once logged in to update.

I used to send funds to third parties via the External Transfers function. What will happen to this information?
As part of introducing Popmoney, we have migrated your third-party information and activity from External Transfers to Popmoney. This includes contacts or accounts, as well as upcoming and previous transactions. Categories for previous transactions will not be migrated and will need to be re-defined.

What are the different scheduled payment statuses?
Below is a list of all the possible scheduled payment statuses and their definitions:

  • On Hold: For your protection, we have placed a hold on the payment. The payment will be cancelled in 1 Business Day unless you call a member service representative at 1-800-772-4000 to remove the hold.
  • Pending: The payment has been scheduled. We will process the payment per your instruction when the send date arrives.

Can I edit or cancel a future-dated payment?

Yes, you can edit or cancel a future-dated payment anytime before the Send Date. You can edit the Send Date, Amount, Message to Contact, and My Notes once logged in. Just select the Transfer Funds tab and enter into the Popmoney service to update any information.

Can I edit or cancel a recurring payment plan?
Yes, you can edit or cancel the next payment or the entire recurring payment plan at anytime. For the next payment, you can edit the Send Date, Amount, and Message to Contact, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the Send Date, Amount, Message to Contact, My Notes, Frequency and Duration.


Can I have multiple email addresses, mobile phone numbers, or account information for a contact?
Yes, the ability to add multiple email addresses, mobile phone numbers, or account information for each contact is available. This gives you the flexibility to pay your contact in multiple ways:

  • Email address: your contact will receive an email message with instructions on how to deposit the payment directly into their account.
  • Mobile phone number: your contact will receive a text message with instructions on how to deposit the payment directly into their account.
  • Account information (routing and account number): the payment will be directly deposited into the contact account.


How many people can I add to my list of contacts?

You may add up to a total of 50 contacts.

Can I add multiple email addresses and/or mobile phone numbers that I own?
Yes! By adding multiple email addresses and/or mobile phone numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile phone numbers for personal friends and work colleagues.

Equal Housing Lender
NCUA
Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including online banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.