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Miscellaneous

MyPhotoCard FAQs

 
When will I get my new card?
Your new card will be mailed to you and will arrive within 7-10 business days. You can continue using your current card until your PhotoCard arrives; destroy your old card once you receive and activate your new card.
 
Will my card number change?
No, your card number will remain the same.
 
Will the expiration date change?
Yes, the expiration number on your card will be advanced 2 years from the order date for Debit cards and 2 years for Credit cards.
 
Will there be a difference in how my new card works versus the old one?
No, your new card will work just like the previous one.
 
Can my joint owner or additional user have a different photo on their card?
Yes. You can upload a unique photo to each card, but it is not required. When a PhotoCard is created, additional cardholders on the account can go in and create their own PhotoCard.

How often can I change my photo?
You can change your photo after six months. 

Where does my digital photo need to be stored?
Your digital photo needs to be stored on your computer so you can upload it to the PhotoCard designer.

What is the cost?
For a limited time the $9.95 service fee will be waived. May change or expire without notice in the future. The account associated with the card will be charged within 2 to 5 business days. If there are insufficient funds in the account to cover the cost, your order will be delayed.
 
How will I know if my image is approved or denied?
You will receive an email confirmation. 

What format does the digital photo need to be in?
The photo needs to be a high resolution .JPG, TIFF, or .BMP.

What file size does my digital photo need to be?
Use a high quality image - the better your image, the better your final card will look. Low resolution photos, photos that are stretched, and dark photos will not print well. Images should be at least 480x480 pixels.

What if my design is rejected?
We will be sure to notify you via email if your card isn't accepted.  A simple change in the image you uploaded may be all it takes to get your card accepted.  You will not be charged if your card is rejected.
 
What images are not acceptable?
Examples of unacceptable images include, but are not limited to, images that include or depict:
  • Trademarks, logos, slogans, company names, copyrighted material or brands of any third party(including abbreviations, acronyms, logos or related symbols)
  • Advertising or promotional material, or branded products
  • Celebrities, actors, musicians, cartoons, politicians, professional sports teams or professional athletes
  • Phone numbers, addresses, URL addresses, account numbers or Personal Identification Numbers
  • Images deemed provocative, sexual, violent, or otherwise offensive
  • Nudity or semi-nudity
  • Profanity or obscenities
  • Alcohol, tobacco, firearms
  • Images which show illegal or anti-social behavior
  • Culturally insensitive image
  • Images which display the opinions or beliefs of extreme political, religious, or socially unacceptable groups, (e.g. gangs, supremacy, etc.)
  • Images that may interfere with the security features of the card.
     

What kind of images work best for my PhotoCard?
To ensure your PhotoCard has the highest quality image, please take these suggestions into consideration:

  • Use digital photography images that are taken in a daylight setting or with flash photography.
  • Avoid images taken in low light.
  • Use high-resolution images.
  • Increasing the scale of a small picture may result in lower image clarity.
  • Photos taken underwater can create unpredictable results.
  • A dark background to a light foreground can create blurriness in the image. For example, photos that are taken in a low light room with a flash.
  • Avoid images with fine detail and copy.
  • Try not to use images that contain a lot of solid colors.
 
 

Equal Housing Lender
NCUA
Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including online banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.